India is an important market for Realme as is seen by the company’s efforts to keep its customers happy even after purchase. Realme recently rolled out updates to its Realme UI to begin supporting Jio 5G and its working closely with telecom service providers such as Vi, Airtel and Jio to introduce handsets bundled with 5G plans.
Realme Care+ introduced in India for better after-sales support
Realme has introduced a premium after-sales ‘care’ plan for its existing as well as new customers in India and is called Realme Care+. The new subscription-based plan aims to provide a hassle-free support experience and avail new extended warranty and damage protection cover on Realme devices. The company also says that the premium service will enable access to the company’s service staff, hassle-free claim processes, and authorised service centres with genuine device parts.
The service will also be made available via social media, email, voice, WhatsApp and webchat services from 9am to 9pm IST. Support will be extended in multiple nationally recognised languages such as Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, and Hindi.
The subscription service has been made available for Rs 489 on Realme’s website as well as on other online channels and offline modes.
On the topic, Madhav Sheth, CEO, Realme India, VP, Realme, and President, of Realme International Business Group said, “Realme Care is a testimony of our commitment to serving the best to our customers and our focus to further build on our customer experience. Through this initiative, we are ensuring a complete service through digital technology with ‘service quality’ as the foundation and ‘consistency, convenience and care’ as the core values. We are hopeful that Realme’s service will become the customer experience benchmark in the technology industry”.
The Realme Care+ services will include an extended 1-year warranty, a year of screen protection, and a year of accidental and liquid damage protection. Realme says that the integrated digital customer service platform will support SMS notifications and live tracking of service requests, self-service, software upgrades, knowledge bank, pick-up service, TV on-door service, and warranty status checks. The technical support system will now also be backed by a supporting service centre to make maintenance tasks and repairs easier for customers availing this scheme.